How Can We Help You?
Have a question about your ATS scan results, your subscription, or enterprise parsing benchmarks? We are here to assist.
Product & Technical Support
Assistance with résumé parsing, export issues, Auto-Fit formatting, or editor bug reports.
Privacy & Data Requests
GDPR/CCPA requests, data deletion inquiries, and questions regarding our ephemeral storage pipeline.
API & Partnerships
Inquiries regarding our headless ATS grading engine, MCP server tool calls, and high-volume recruiting integrations.
Response Times & Commitment
We prioritize active Pro subscribers and critical parsing bug reports. Standard inquiries receive a human response within 24 to 48 business hours.
Frequently Asked Questions
Where is my uploaded résumé stored when I run a test scan?
Free web scans are stored ephemerally in our secure database with a strict 24-hour expiration time-to-live (TTL). They are automatically pruned and deleted after 24 hours. We never sell, scrape, or share candidate documents with third parties or recruitment agencies.
How do I manage or cancel my Redraft Pro subscription?
Subscriptions are managed directly through the store or billing provider you subscribed with (Apple App Store, Google Play, or RevenueCat dashboard). You can open the Plan & Usage screen inside the Redraft mobile app or web editor to view renewal dates and tap Manage Subscription at any time.
Can I request immediate deletion of my data?
Yes. You can delete your saved résumés directly inside the Redraft Editor under “Your résumés”. For full account deletion or immediate purge of any scan records, email [email protected] and we will process your request within 72 hours.